# Resply

> AI customer support for founders and small teams. Fixed monthly pricing, no per-seat or per-resolution fees, set up in about 10 minutes.

## What it is

Resply is an AI support agent for websites and web apps. It learns from your existing documentation and answers customer questions 24/7 in a chat widget. When it is not confident, it says so and offers to rephrase or to talk to a person, then hands the conversation to your team. It is built for founders and small teams, not for enterprise support departments.

## Who it's for

SaaS founders, small e-commerce stores, agencies managing several client sites, and teams shipping apps with tools like Lovable, Bolt, Cursor, Replit or v0.

## Pricing

Three plans, billed in euros. Annual billing is 20% cheaper.

- Starter: 19 EUR/month (182 EUR/year). 500 AI conversations/month, 3 knowledge sources, 2 team members.
- Growth: 49 EUR/month (470 EUR/year). 2,000 AI conversations/month, unlimited knowledge sources, 5 team members, 6 widget languages with automatic translation, removal of "Powered by Resply", 3 AI actions, advanced statistics.
- Scale: 99 EUR/month (950 EUR/year). 6,000 AI conversations/month, unlimited team members, unlimited AI actions, priority reply.

Every plan includes the chat widget, help center, news, roadmap, email replies by the team (Gmail or Outlook), screen recording, customer satisfaction ratings and response-time tracking (SLA). The price is fixed: not per seat, not per resolution.

Free trial: 7 days with the Growth features, limited to 100 AI conversations, no credit card required.

## Key facts

- Setup: paste a documentation URL (or upload files), then add one line of code to your site. Install guides exist for Shopify, WordPress, PrestaShop, Wix, Webflow, Squarespace, Framer, Ghost, Google Tag Manager and plain HTML.
- The AI answers only from the customer's own content. It does not invent answers.
- One confidence threshold: a reliable answer is sent directly. An uncertain answer tells the visitor it did not find the answer and offers to rephrase or to talk to a person. After two uncertain answers in a row, or when the visitor asks, the conversation is handed to the team.
- The AI answers 24/7. Opening hours only define when the team can take over.
- The AI does not answer emails. The team can reply to visitors by email from Resply, using its own Gmail or Outlook address.
- Widget languages: English, French, Spanish, German, Italian and Portuguese (Growth and Scale).
- Statistics include an "Unanswered questions" list: real visitor questions the AI could not answer, grouped with how often they were asked.
- Team roles: Administrator, Member, and custom roles with permissions per section.
- There is no public REST API.

## Compared to Intercom, Zendesk, Crisp

Resply is not a full support-team platform. It intentionally has fewer features than Intercom or Zendesk, in exchange for fixed pricing and a short setup, versus per-seat pricing and longer configuration for tools aimed at large support teams.

## Pages

- [Homepage](https://resply.io/): product overview
- [Pricing](https://resply.io/pricing): full plan comparison
- [Features](https://resply.io/features): all features
- [AI agent](https://resply.io/features/ai-agent): how the AI answers
- [Knowledge base](https://resply.io/features/knowledge-base): sources the AI learns from
- [Chat widget](https://resply.io/features/widget): installation and customization
- [Resply vs Intercom](https://resply.io/alternatives/intercom)
- [Resply vs Zendesk](https://resply.io/alternatives/zendesk)
- [Resply vs Crisp](https://resply.io/alternatives/crisp)
- [For apps built with AI tools](https://resply.io/use-cases/vibe-coding): Lovable, Bolt, Cursor, Replit, v0
- [For SaaS founders](https://resply.io/use-cases/saas)
- [For e-commerce stores](https://resply.io/use-cases/ecommerce)
- [For agencies](https://resply.io/use-cases/agencies)
- [Blog](https://resply.io/blog): articles on AI support, pricing and documentation

## Contact

[contact@resply.io](mailto:contact@resply.io)