Know whether your answers really help
A one-click rating at the end of every conversation, feedback on every AI answer, and your satisfaction rate on your dashboard.
How was this conversation?
A closed conversation isn't a happy customer
Without feedback, you can't tell which answers help your customers and which ones frustrate them. And email surveys go unanswered.
How it works
The conversation wraps up
Once the AI has answered, the widget asks the visitor whether their question is resolved.
Is your question resolved?
The visitor rates in one click
Three faces: not satisfied, okay, satisfied. No form to fill in.
How was this conversation?
You track satisfaction
Your satisfaction rate and number of ratings for the last 7 days show up on your dashboard home. On Growth and Scale, the Analytics page breaks down results for any period you choose.
Customer satisfaction
Last 30 days
78%
Everything to measure satisfaction, effortlessly
End-of-conversation rating
One question, three faces, one click, offered when the conversation ends.
Feedback on every answer
A thumbs up or down under every AI answer, to spot the ones to improve.
At the right moment
The rating is asked right after the answer, while the conversation is still fresh.
Satisfaction rate
The share of satisfied visitors, as one clear number in your analytics.
For any period
On Growth and Scale: 7 days, 30 days or custom dates, to track the impact of your improvements.
Zero effort for visitors
No survey emails, no forms: it all happens in the widget.
😞 😐 😀
A 3-face rating
1 click
to answer
👍 👎
on every AI answer
Included
in every plan
Before and with Resply
Without Resply
- Email surveys nobody fills in
- No idea how good the AI's answers are
- Unhappy customers leaving without a word
- Numbers scattered across several tools
- A survey tool to pay for on top
With Resply
- A one-click rating, right in the widget
- Feedback on every AI answer
- Dissatisfaction spotted as soon as the conversation ends
- Your satisfaction rate in your Resply analytics
- Included in every plan
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- Included in every plan
- Active as soon as the widget is installed
- Asked at the right moment, at the end of the conversation
- A one-click rating, no form
- Feedback on every AI answer
- Your satisfaction rate in your analytics
Common questions
Once the AI has answered, the widget asks the visitor whether their question is resolved, then invites them to rate the conversation with three faces.
No. The satisfaction rating is active as soon as the widget is installed.
On every plan, your satisfaction rate and number of ratings for the last 7 days appear on your dashboard home. On Growth and Scale, the Analytics page shows the full breakdown for any period you choose.
They show which AI answers helped and which didn't: a great way to spot topics to add to your knowledge base.
Yes, customer satisfaction is included in Starter, Growth and Scale.
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