Practical notes on customer support for solo founders, indie hackers, and vibe-coders.
Vibe-coding gets you from idea to live app in a weekend. Then the support emails start. Here is how to handle them without becoming a help desk.
Per-seat plans, AI resolution fees, and add-ons — here's how the bill actually works for a one-person company, and when the maths stops making sense.
Your AI support agent is only as good as the docs you feed it. Six practical rules to make your documentation answer questions instead of generating them.