You shipped with Lovable. Now your users have questions.
Vibe-coding gets you from idea to live app in a weekend. Then the support emails start. Here is how to handle them without becoming a help desk.
Building an app used to be the hard part. With Lovable, Bolt, Cursor, or Replit, you can go from idea to deployed product in a weekend. The tools write the code, the platform handles the hosting, and Stripe handles the payments.
Then someone signs up. Then ten people. And your inbox starts filling up with the same three questions: "How do I reset my password?", "Why isn't my data saving?", "Is there a free plan?"
Nobody warns you about this part. The AI that built your app doesn't answer your users.
Why support hits vibe-coders harder
Traditional startups hire a support person around the time support becomes painful. As a solo builder, you are the support person — and every minute you spend answering "how do I cancel?" is a minute you're not shipping the next feature.
The math is brutal: even a small app with a few hundred users generates 5–15 questions a day. At a few minutes each, that's an hour or two of unpaid help-desk work, every single day, indefinitely.
The classic tools don't fit
The default answer — Intercom, Zendesk — was built for support teams. They price per seat, assume you have agents to route tickets to, and take days to configure. You don't have agents. You have you.
What you actually need is much smaller: something that answers the repetitive 80% automatically and only interrupts you for the questions that genuinely need a human.
Add support the way you build
The fix should match your workflow: paste one script tag before </body> — the same kind of copy-paste your builder already taught you. No SDK, no backend changes, nothing for the next AI regenerate to break.
Then give the AI something to answer from. It doesn't need polished docs: a README, your landing page FAQ, or a few answers pasted as plain text is enough to cover the most common questions on day one.
Stay the founder, not the help desk
The part that matters most: the AI has to know when it doesn't know. Resply scores its confidence on every answer — high confidence sends instantly, low confidence escalates to you as a draft or an email from your own address.
And every question it couldn't answer becomes a to-do: the dashboard shows you the gaps in your docs. Paste an answer once, and that question never reaches you again. Your support gets better every week without you hiring anyone.
You shipped the app in a weekend. Support shouldn't take longer than that — connect your docs, paste the script, and get back to building.