Piu di un widget chat - un portale clienti completo
News, changelog, roadmap pubblica e centro assistenza. Tutto accessibile dal widget.
Help Center
Customers can't help themselves
Your knowledge is trapped in scattered docs, old blog posts, and team wikis. Customers can't find answers on their own, so they create tickets for questions you've already answered. Meanwhile, they have no idea what features are coming.
Self-service made simple
Build your help center
Create articles and organize them into categories. Rich text editor with images, videos, and code blocks. Articles appear in the portal and can be searched by the AI.
├── Installation
├── Configuration
└── First Steps
Share your roadmap
Let customers see what you're working on. Feature requests with voting let customers influence your priorities. Turn feedback into product decisions.
Announce updates
Share news, product updates, and changelogs. Customers see the latest when they visit the portal. Keep everyone informed without sending emails.
NEW
Introducing NPS Surveys
March 15, 2024
UPDATE
Improved AI response accuracy
March 10, 2024
Embed the chat widget
The portal includes the Resply widget, so customers can seamlessly switch from self-service to live support if they can't find what they need.
Everything your customers need
News e Changelog
Condividi aggiornamenti di prodotto e changelog direttamente nel widget.
Roadmap Pubblica
Mostra cosa sta arrivando. Fai vedere ai clienti la direzione del tuo prodotto.
Votazione Funzionalita
I clienti votano sugli elementi della roadmap. Costruisci cio che conta di piu.
Centro Assistenza
Organizza gli articoli per categoria. Base di conoscenza consultabile.
Ricerca Istantanea
I clienti cercano nel tuo centro assistenza prima di contattare il supporto.
Stili di Navigazione
Scegli tra 5 diversi stili di barra di navigazione.
3
sezioni del portale
5
stili barra nav
24/7
meno ticket
Unlimited
articoli
From scattered to centralized
Senza Resply
- Docs scattered across Notion, blogs, wikis
- Customers create tickets for known issues
- No visibility on product direction
- Feature requests lost in emails
- Updates announced via email blasts
Con Resply
- One portal with all your content
- Customers find answers before opening tickets
- Public roadmap with voting
- Organized voting influences priorities
- News feed customers check on their own
Perche i team adorano questa funzionalita
Progettato per team che vogliono offrire un supporto eccezionale senza complicazioni.
- Riduci i ticket di supporto con il self-service
- Mantieni i clienti informati sugli aggiornamenti
- Raccogli feedback sul prodotto tramite le votazioni
- Costruisci in pubblico per aumentare l'engagement
- Organizza i contenuti di aiuto per categoria
- Personalizza l'esperienza di navigazione
Domande frequenti
Three sections: News (announcements and changelogs), Roadmap (feature requests with voting), and Help (searchable articles). You can enable or disable each section.
Yes! Customers can upvote feature requests on the roadmap. You see which features are most requested and can prioritize accordingly.
The portal has semantic search that understands meaning, not just keywords. It searches across all your help articles and finds relevant content even with different wording.
Yes, you can customize colors, logo, and navigation style to match your brand. The portal uses the same styling options as your chat widget.
Yes! Articles in your portal are automatically indexed by the AI. When customers ask questions in the chat, the AI can pull answers from your help center content.
Pronto ad automatizzare il tuo supporto?
Collega la tua documentazione, aggiungi una riga di codice e lascia che l'IA gestisca l'80% del tuo supporto.
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