Analytics

Veja exatamente quanto a IA esta economizando para voce

Economia, tendencias de volume, topicos principais e lacunas de conhecimento - tudo em um painel.

InsightsLast 30 days

$2,847

Savings vs. Intercom

82%

AI Resolution Rate

1,234

Total Conversations

2.3s

Avg. Response Time

Top Topics

Billing Questions234
Password Reset156
Feature Requests89
O Problema

Flying blind on support performance

You don't know if support is improving or getting worse. No visibility on response times, resolution rates, or customer satisfaction. You can't justify your team's impact or identify where to focus next.

No metrics to track performance
No idea how much time support is costing you
Blind spots in customer issues
Como funciona

Data that drives decisions

1

Automatic tracking

Every conversation is automatically tracked with response times, resolution status, topics, and satisfaction scores. No manual tagging required.

Avg. response time1.2s
AI resolution82%
CSAT score4.8/5
2

ROI calculator

See exactly how much you're saving compared to per-resolution AI pricing. Resply calculates your savings based on actual conversation volume.

💰

$2,847

saved this month

Compared to $0.99/resolution at Intercom

3

Topic analysis

Automatically categorize conversations by topic to spot trends. Identify the most common issues and gaps in your knowledge base.

Top topics this week

Billing
42%
Password reset
28%
Feature requests
18%
Bug reports
12%
4

Weekly summaries

Get a weekly email digest with key metrics, trends, and actionable insights. Stay informed without checking the dashboard daily.

Weekly digest

This week's highlights

  • 247 conversations handled
  • 82% resolved by AI
  • 12 hours saved
Capacidades

Know your numbers

Economia

Calcule exatamente quanto dinheiro a IA esta economizando baseado em volume de tickets e custo.

Graficos de Volume

Acompanhe volume de tickets ao longo do tempo, por canal e por tipo de resolucao.

Topicos Principais

Descubra o que os clientes mais perguntam. Priorize atualizacoes de documentacao.

Lacunas de Conhecimento

Encontre perguntas que a IA nao respondeu bem. Melhore sua base de conhecimento.

Resumo Semanal

Receba um resumo gerado por IA das tendencias de suporte na sua caixa de entrada.

Exportar Dados

Baixe relatorios como CSV para analise adicional nas suas ferramentas.

Live

metricas

ROI

rastreamento

Weekly

resumos

CSV

exportar

From guessing to knowing

Sem Resply

  • No idea if support is improving
  • No idea what support actually costs you
  • Don't know what customers ask about
  • Gaps in docs go unnoticed
  • Check dashboards constantly

Com Resply

  • Real-time performance metrics
  • Clear cost savings dashboard
  • Automatic topic categorization
  • Gap detection shows what's missing
  • Weekly summaries to your inbox
Beneficios

Por que as equipes adoram esta funcionalidade

Desenvolvido para equipes que querem oferecer suporte excepcional sem complicacoes.

  • Prove o ROI do suporte com IA para stakeholders
  • Identifique tendencias e padroes sazonais
  • Descubra lacunas de documentacao proativamente
  • Tome decisoes baseadas em dados sobre suporte
  • Acompanhe performance da equipe e da IA ao longo do tempo
  • Receba insights semanalmente na sua caixa de entrada
FAQ

Perguntas frequentes

We compare your actual costs with Resply to what you'd pay with per-resolution pricing (like Intercom's $0.99/resolution). The savings are calculated based on your real conversation volume.

Response time, resolution rate, AI vs human resolution, conversation volume, topics, SLA compliance, NPS scores, and CSAT ratings. All tracked automatically without manual tagging.

Yes, you can export all metrics to CSV for further analysis or reporting. The export includes conversation-level details and aggregated metrics.

Our AI analyzes conversation content to automatically assign topics. You can see which topics are most common and identify trends over time.

Key metrics comparison vs previous week, top topics, notable trends, knowledge base gaps detected, and actionable recommendations.

14 dias de teste gratuito

Pronto para automatizar seu suporte?

Conecte sua documentação, adicione uma linha de código e deixe a IA cuidar de 80% do seu suporte.

Nenhum cartao de credito necessario