Response Templates

Responda mais rapido com respostas prontas

Digite / para inserir modelos. Economize horas em respostas repetitivas.

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/
⚡

Greeting

General

/hello
⚡

Refund Process

Billing

/refund
⚡

Bug Report Steps

Technical

/bug
Press / in chat to use templates
O Problema

Typing the same answers over and over

Your team answers similar questions daily, but everyone types their own version. Inconsistent wording, wasted time, and no way to improve responses systematically. You need a better way.

Same answer typed 50 times a week
Everyone phrases things differently
No tracking of what works best
Como funciona

Fast responses, consistent quality

1

Create templates

Write your best responses once. Organize them in categories like Billing, Technical, or Greetings. Name them with memorable shortcuts.

Refund policy

/refund

2

Type / to insert

In any conversation, type / and start typing. Fuzzy search finds your template instantly. Hit enter to insert.

/ref|
Refund process
Our refund policy allows returns within 30 days of purchase...
3

Personalize with variables

Use {customer_name}, {order_id}, or custom variables. They'll auto-fill or prompt you when inserting the template.

Template with variables

Hi {customer_name}, your order {order_id} has been refunded.
4

Track usage

See which templates are used most. Identify opportunities to create new templates for frequent responses.

Most used templates

/greeting234 uses
/refund156 uses
/password98 uses
Capacidades

Write once, use everywhere

Comandos Slash

Digite /reembolso para inserir instantaneamente sua resposta de politica de reembolso.

Categorias

Organize modelos por topico: faturamento, envio, tecnico, etc.

Variaveis

Insira nome do cliente, numero do pedido ou campos personalizados automaticamente.

Rastreamento de Uso

Veja quais modelos sao mais usados. Otimize sua biblioteca.

Insercao Rapida

Busca fuzzy encontra modelos enquanto voce digita. Nenhuma memorizacao necessaria.

Sugestoes de IA

A IA recomenda modelos relevantes baseados na conversa.

75%

respostas mais rapidas

/

comandos

Fuzzy

busca

AI

sugestoes

Stop retyping, start templating

Sem Resply

  • Type the same response 50 times
  • Everyone answers differently
  • Copy-paste from a doc somewhere
  • Generic, impersonal responses
  • No idea what responses work

Com Resply

  • Type / and hit enter
  • Consistent, team-approved responses
  • Templates in the composer
  • Variables auto-fill customer data
  • Usage tracking shows what's popular
Beneficios

Por que as equipes adoram esta funcionalidade

Desenvolvido para equipes que querem oferecer suporte excepcional sem complicacoes.

  • Responda perguntas comuns instantaneamente
  • Mantenha mensagens consistentes na equipe
  • Reduza erros de digitacao e erros
  • Treine novos membros da equipe mais rapido
  • Acompanhe quais respostas funcionam melhor
  • Deixe a IA sugerir o modelo certo
FAQ

Perguntas frequentes

Just type / in the message composer. A dropdown appears with all your templates. Type to filter by name or shortcut. Hit enter to insert.

Built-in variables include {customer_name}, {customer_email}, {order_id}, and {conversation_id}. You can also create custom variables that prompt for input when used.

Yes, create categories like Billing, Technical, Greetings, etc. Templates are searchable across all categories.

Yes! When you click AI Suggest, it considers both your knowledge base AND your templates to suggest the best response. Often it will recommend a template you've already written.

No limit! Create as many templates as you need. We recommend starting with 10-20 for your most common responses.

14 dias de teste gratuito

Pronto para automatizar seu suporte?

Conecte sua documentação, adicione uma linha de código e deixe a IA cuidar de 80% do seu suporte.

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